Save $20 off $100 purchase SG3060
Use Coupon Code SG3060 at Checkout to receive $20 off your order of $100 or more. Minimum order amount cannot include Buyer's Club Membership fees, Firearms, Ammo, Fishing Electronics and Trolling Motors. Cannot be combined with any other special offers or coupons and cannot be redeemed for cash. Hurry, limited time offer! Expires 12/18/18.

Frequently Asked Questions

expand all | collapse all

Online Account

What are the benefits of an Online Account?
* Faster, Easier Checkout
* Expanded Order Status/History Information
* Access to your full-featured Wish List
* Buyer's Club Status Information
* Gift Card status/balance
* Easy management of your email preferences
* Simplified returns
How do I create an Online Account?
Go to the Create an Account page and fill out a few quick fields.

If you have already purchased from The Sportsman's Guide, use the Account Lookup fields to retrieve your existing billing information. Then simply enter your email address, a password to secure your new Online Account, and click the Create My Account button.

If you have not yet purchased from us, just enter your email address, a password for securing your Online Account, and your billing address. Then click the Create My Account button and you're all set.

Don't hesitate to Contact Us if you have any difficulty creating an account or logging in.

Buyer's Clubmembership buyers club subscription

Do I need to be a Club Member to shop at The Sportsman's Guide?
Absolutely not! Although, in most cases the math speaks for itself: our Buyer's Club offers exceptional savings and special benefits every time you shop with us. We even offer a free, no obligation test drive with our Free 30 Day Club Trial. Check out the Club Tour page for more information.
I want to join the Buyer’s Club only, how do I do this?
At the bottom of our website, there is a link "Buyer’s Club" you can click or Click here. This will then walk you through the process of signing up for just the Buyer’s Club.
I just purchased/renewed my Buyer’s Club, why doesn’t my online account recognize this?
If you didn’t purchase the Buyer’s Club using your new online account, it will not reflect the valid membership until done so. Once you complete an order through the Login service your account information will match your records.
I joined the Buyer’s Club, where are my coupons?
If you are a brand new member, your Club coupons will be mailed to you in a Buyer’s Club welcome packet separately from your package within 2 weeks from purchase. If you are renewing a Buyer’s Club membership your coupons will be included in your shipped order package.
How can I cancel my Buyer's Club Membership?cancel membership cancel buyers club cancel account cancel subscription cancel auto renewal cancel club membership cancellation
You may cancel your Club Membership any time before your membership ends and we’ll refund your membership fee, minus any savings you have received. To cancel your Buyer’s Club Membership, click here.
I want my order on the 4-Pay plan, where do I select this option?club 4 pay plan 4pay payment plan
This option will be offered on the payment page during check-out, should the order qualify. Look for the "BUYER'S CLUB 4-PAY" checkbox. Your order must meet the merchandise minimum of $150 or more and you must be a Buyer’s Club member to qualify for this payment option. Available on credit card orders only not available with check, debit card or money order payment. Please note that a credit report may be run to determine credit worthiness. Other limitations may apply. Customer eligibility for the 4-Pay Plan is at the sole discretion of Sportsman’s Guide. Not available on international orders.

Buying Guns Online

How do I buy a gun online?ffl dealers firearms dealer network
We're glad you asked! The process is simpler than you might think. Please check out our How to Buy a Gun page for all the details.

Order Status

How can I change/add/cancel my order?cancel order
Changing/adding to your order.
Items on your original order may not be changed and additional items cannot be added after your order is placed. This helps us process your order in the quickest, most efficient manner possible. We apologize for any inconvenience this may cause.

Cancelling your order
For information on canceling your order, please contact Customer Service by phone at 1-800-888-3006 as soon as possible.
Has my order shipped?tracking number
You can check your order status by clicking the ‘Order Status’ link at the bottom of our website Click here. Enter in the required information and your status should be provided to you.
Why is it taking so long for my order to be shipped?
Some merchandise may be shipped directly from the factory, some merchandise may be coming from an off-site warehouse and some merchandise may be backordered. This information will be provided to you on the ad for the item, when the item is added to your cart, as well as your Order Confirmation/Shipping Confirmation emails.
Online order status shows “Order approval in progress”, what does this mean?
This status simply means we are waiting to charge the credit card and begin process on your order. Should any problems arise, an associate will contact you.
How do I locate status of a backordered items?
When an item is placed on your order, you are given a backorder date. If that date changes by more than 14 days from the date that you’re originally given, a notice will be sent to you.
You must reply within 10 days of the notice if you would like to keep or cancel the item in accordance with the Federal Trade Commission. A response to keep/cancel the item in question is recommended.
Do note that our backorder dates are tentative and subject to change due to vendor shipments. Shipments may arrive sooner than the proposed date on the notice. Therefore, if a response is not received to specifically cancel the item, this will be charged and shipped out to you assuming you still wish to receive the item.
Please feel free to contact Customer Service at 1-800-888-3006 (Monday-Friday 7:00am-9pm, Saturday and Sunday 8am-8pm (CT)) for specific information on your order.
If a product is out of stock, can I place it on backorder?
Unfortunately if an item is out of stock, we currently do not have the option to place it on backorder.

Website and Email Help

Why can’t I open the attachment for the label you emailed to me?
A lot depends on what you use to read your email (Outlook, Outlook Express, or a web browser – and which browser), you use to open the attachment. Most customers are able to view the attachment if opening the label up through Adobe Reader.
Why can’t I see the barcode for the label you emailed?
If using Outlook, right-click on the barcode and choose Download pictures. It would also help to right click on the email in Outlook before opening it, then choose “Add sender's domain to safe senders list”. It is also possible that your active X controls may be blocking images as well as corrupt cookies. Please consult your browser’s help section for specific information to resolve.
How can I get the barcode “print to fit” so I can utilize it?
In general, you want to disable “print to fit” as it will either shrink or expand the label.
Why won’t my information auto-fill on your website?
The auto fill is an option customer’s can set in their browser. Its called auto complete and you will find it in your internet option/preferences. If you have it turned on, your browser will remember any entry into a field and pop up when typing.
How do I unsubscribe from your email specials?
Click the link ‘Manage your email preferences’ at the bottom of our website, follow the steps to unsubscribe for our email specials or Click here
I cannot click on the links for the email specials, what do I do?
This may happen because the link wraps around the body of the email. You will want to copy and paste the entire link into the address bar in a new web browser window.
Why can’t I see images on the website/email specials?
At the top of the page there should be a link that reads ‘View an Online Version’, this should take you to a page that you should be able to view all of the images.
How do I clear my cache/history?
Every browser is different but in case you do not know how to, below are a few steps:

Internet Explorer:

1. On the Internet Explorer Tools menu, click Internet Options.
2. The Internet Options box should open with the Browsing History option
3. Click the Delete... button
4. Click Delete

Firefox:
1. From the Tools menu, click Clear Recent History
2. Pick a timeframe anywhere from the last hour to everything
3. Once you’ve chosen a timeframe click Clear Now

Google Chrome:
1. From the Tools menu select Clear browsing data
2. Pick a timeframe anywhere from the last hour to everything
3. Click the Clear browsing data button
Checkout isn’t working, what do I do?
Click here to clear all cookies from our website. Please be aware that this will refresh our website and the contents of your cart will not be retained.

Returns and Warranty

How do I make a return?
If you wish to return an item within 90 days of shipment, simply go through returns made easy online. Customers are responsible for any item lost or damaged in return shipping so we recommend insuring the package. Just complete the form (or a copy) on the back of your invoice and send it along with the merchandise you're returning. Returns should be sent to:

Sportsman's Guide, Returns Dept.
560 Armour Avenue
South St. Paul, MN 55075
Is there a warranty on merchandise I purchase?ammo
Order with complete confidence! Your satisfaction is guaranteed, period! We stand behind every item we sell. If you’re not happy within 90 days of shipment, just return the item with your invoice and we’ll promptly refund your merchandise total. Sportsman’s Guide® branded merchandise (Guide Gear, HQ ISSUE, CASTLECREEK, HuntRite, Bolderton) have a Lifetime Guarantee against defects in material and workmanship. Our Satisfaction Guarantee does not cover any item for ordinary wear and tear, damage caused by accident, natural disaster, improper care or use, lack of maintenance or the natural breakdown of colors or materials over extended time and use.

NOTE: Sportsman’s Guide® does not accept returns on ammunition, firearms, food, tree stands, black powder guns, crossbows, primers, electric utility vehicles, and explosive targets. In addition, customized or personalized items, gas, diesel, or kerosene items that have been fueled or oiled and items that store fuel that have been used. Once opened, marine electronics, bows, sling shots, flare guns, body armor containing soft armor or armor plates, trolling motors, night vision and thermal optics and ATN branded merchandise cannot be returned. All manufacturer warranties are in effect and must be returned to the manufacturer for warranty service. Please see our return policy for details.

Feedback

How can I add a comment about a product I received?
If you have purchased a product and would like to provide a rating or review based on your experiences, just browse to that product on our site. On each product page we provide links to Write a Review.

Customers are also sent a survey approximately 2 weeks after an order is placed asking for feedback on merchandise and service received.

Pricing

Do you price match?ammo

We do not price match auction sites, memberships, marketplace sellers, wholesale, clearance outlets, or liquidation prices. Item must be sold by one of the following companies with the item in stock: Bass Pro Shops, Cabela's, Gander Outdoors, Midway USA, Dick's Sporting Goods, REI, Academy Sports + Outdoors, Sportsman's Warehouse, Scheels, and Mills Fleet Farm (In stock means the item is available for purchase and shipment that day). Sportsman’s Guide®'s decision is final on all price matches; if dissatisfied with our decision, you may return the item if it’s within our policy. Please see our return policy for details. Some restrictions apply, please see our Lowest Price Guarantee. for all terms and conditions.
Effective 03/07/18

How do I find my order total without entering my credit card?
Take the merchandise total from your cart. Click on the "Shipping & Handling" link at the bottom of our website or Click here. Look for the margin that your merchandise amount falls into.
Your ad for an item shows one price but when I click to order it, it’s giving me a different price, why?
When looking at the ads, they will advertise, "Starting At…". This means that it will show you the lowest cost of all items that are included in the ad. When you click on the ad, it will expand and advertise all like merchandise and their corresponding prices.
Why isn’t my multiple item discount showing on my order confirmation email?
Currently our internet site does not automatically apply the multiple item discount in your order confirmation, but you will get the correct pricing on your order.
When your order is downloaded into our system, these discounts are applied as a final step prior to the printing of your ticket.
If you feel that this step was overlooked, please email us and let us know. Just be sure to include the item(s) number and the discount price you are referring to.
Pricing online vs. pricing in the catalog, why are they different?
Each item has multiple prefix’s (ex: D1X2, WX2, etc.) based on various catalog sale prices. If you use the prefix that is listed in the catalog on our website, it will provide you with the price listed in that catalog. However, if you simply type in the item number only, it may provide you with a different price for the website. We apologize for any confusion this may cause. Please feel free to contact us regarding our 10 day lowest price guarantee. For complete details please click here.

Coupons

Why can’t I use more than 1 coupon per order?
Unfortunately our policy only allows one coupon to be redeemed per order.

Payment

What are your payment methods?
  • Pay online or by phone using your U.S.-issued Discover, Visa, MasterCard or American Express credit cards.
  • Pay by mail using your U.S.-issued Discover, Visa, MasterCard or American Express credit cards, or by check/money order.
  • 4-Pay plan. Buyer’s Club members may use our Buyer’s Club 4-Pay plan on credit card orders of $150 or more. Click here for details
International credit card orders will be accepted as long as the shipping information matches the billing address on your card. Unfortunately we do not currently have COD option available. We apologize for any inconvenience.

Shipping and Handling

Where are the shipping/handling charges?
To get our shipping/handling charges Click here.
What is package protection?
Package protection offers immediate replacement of items lost or damaged in transit prior to delivery, allowing you to bypass a claim process.
Can I have my package delivered on a certain date?
Unfortunately we currently do not have an option to select delivery on a certain date, unless express shipping is requested. Do note, not all items can be expressed. Please check restrictions on items when ordering.
Why is my order being transferred from ground to postal?
Your package is being shipped ground service with final delivery by your local postal carrier based on the merchandise, or the light weight of the package. If you do not wish to have this service in the future, a Customer Service representative can flag your address to ship ground on future packages. Please contact us if you would like to do so.
Why is my package late when I paid for express shipping?
Currently we only ship our packages Monday-Friday; we do not ship on the weekends or holidays. Therefore, delivery is made within the allotted business days for the selected method. Express shipping cutoff is 11am CT.

Sales and Use Tax Collection

  • Use Tax Notice: This notice is for customers who take delivery of merchandise in states in which we do not collect sales or use tax. By law, Sportsman’s Guide must collect Sales Tax in states in which we have a warehouse, store front or affiliate.
    Sportsman's Guide, Inc. does not collect sales or use tax in other states. Purchases are subject to use tax in other states unless exempt from taxation in those other states. Your purchase is not exempt merely because it is made over the Internet or by Catalog. Your state may require you to report your purchases that were not taxed and pay use tax on those purchases. Customers should check their state's reporting requirements for tax forms to be used for this purpose.
  • Purchases shipping to Alabama: Sportsman's Guide will collect simplified sellers use tax on all transactions delivered to Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Our seller's program account number is SSU-R010042541.

Age Restricted Items

Why do you require a date of birth?ammo
The Sportsman’s Guide does not authorize the purchase of any items that may be restricted in your area by Federal, State, and Local law. To purchase these items, you need to be either 18 or 21 years of age. These items include, but not limited to, antique guns, black powder guns, machetes, all ammunition, sir guns, pellet guns, paintball guns, blank firing guns, bows, slingshots, electronic game calls, knives, stun guns, fuses, blowguns, crossbows, and certain non-lethal chemical spray devices. By placing an order for restricted items, you are verifying that you are of legal age, have no felony convictions, you are in compliance with Federal Law 18U.S.C.922(D)-(1)-(9) and in compliance with all Federal and State restrictions that apply.
To view Federal Law Click here

Illinois Requirements

I’m a resident of Illinois, what do I need to provide to purchase ammunition from The Sportsman’s Guide?ammo
We will need a copy of your Driver’s License as well as your FOID card. This information can be faxed to: 651-306-3977, emailed to: foid@sportsmansguide.com in a PDF or JPG format or mailed to: The Sportsman’s Guide Attn: Products Department 411 Farwell Ave. South St. Paul, MN 55075

Canadian/International Orders

Do you ship internationally?
  • Yes, we ship internationally to countries all over the world—with the exception of European Union member states*. Expected delivery time for international shipment is 10-14 working days for in-stock items.
  • *Due to the increased cost of complying with the requirements of the General Data Protection Regulation (GDPR), Sportsman’s Guide has made the decision to discontinue accepting orders from customers in the European Union.
What is your policy on shipping to the European Union?
  • Due to the increased cost of complying with the requirements of the new General Data Protection Regulation (GDPR) legislation, Sportsman’s Guide has decided to discontinue shipping to customers in the European Union
  • Please note that this does NOT apply to military personnel who have an APO/FPO address within the European Union. If you have an APO/FPO address, you may continue ordering as usual.
I have a Canadian issued credit card, how do I place an order?
If you’re ordering with your Canadian issued credit card, please click on Canada / International near the top of the home page You will then be able to follow the steps in placing an order with us.
How do I return merchandise when it was delivered in Canada?
For complete details on returning merchandise please click here. If you have additional questions please contact Customer Service via phone at 1-800-888-3006 Monday-Friday 7:00am-9pm, Saturday and Sunday 8am-8pm (CT) or Contact Us.
Where can I get more information about international orders?
For additional international order information click here.

Catalogs

How do I get your catalogs?catalog request free catalogs catelog
You are more than welcome to call and request catalogs at: 1-888-888-3006.

California Proposition 65

What is California Proposition 65?california proposition 65 prop
As hunters and outdoor enthusiasts, we at Sportsman’s Guide understand the importance of safety, including product safety. To that end, we want to ensure that all products we sell comply with applicable health and safety requirements.

One of those safety requirements is compliance with California’s Proposition 65. Prop 65 requires that residents of California be informed if the item being purchased contains chemicals known to the State of California to cause cancer or reproductive harm, prior to purchase. Retailers must either show that the level of exposure to such chemicals is not significant or provide California residents with a warning about the chemicals in the products.

The State of California has developed an extensive list of more than 850 chemicals known to cause cancer or reproductive harm, many of which are common chemicals. This makes proving insignificant levels of all listed chemicals difficult, which is why Sportsman’s Guide (and many of our vendors) comply with Prop 65 by providing California residents with a warning, such as the following:

Prop 65 Warning

Prop 65 Warning

We want to assure you that while you may see these warnings on our website, product packaging, or directly on the products you purchase, we believe the products we sell are safe and can be purchased with confidence.

If you have further questions or want to learn more about Proposition 65, please visit https://oehha.ca.gov/proposition-65/proposition-65-faqs.

Terms and Conditions

  • We do our best to make sure the correct photo, price and copy are shown. BUT... sometimes we make a mistake. If that happens, we reserve the right to charge the correct price, to ship the correct item, or to correct the mistake.
  • We reserve the right to limit quantities on any orders.
  • All orders are subject to approval prior to shipment.
  • All backorder items ship seperately via ground service.
  • Prices are subject to change without notice.

Retail Outlet Store

Do you have a retail outlet store?
Yes we do. Our Retail Outlet Store is located behind The Sportsman's Guide corporate offices and warehouse off of Hardman Ave. View a map and get more information.

The Sportsman's Guide Retail Outlet Store address:
490 Hardman Ave.
South St. Paul, MN 55075

651-552-5248

Hours:
Monday
9:30AM-6PM

Tuesday
9:30AM-6PM

Wednesday
9:30AM-6PM

Thursday
9:30AM-7PM

Friday
9:30AM-6PM

Saturday
9:30AM-6PM

Sunday
11AM-5PM


What is your store’s return policy?
Our retail outlet store’s return policy is 30 days with the receipt from the date of purchase.
Can I pick up my order at your store?
Any orders that are placed via phone/web/mail must be shipped to the customer.

Orders placed through the Retail Outlet Store (catalog order desk and website kiosks) must be picked up at the store. For more information, please contact the store directly at: 651-552-5248.

Join our email list for the best deals!

Get advance notice of exclusive offers and items.
Modal Trigger Modal Trigger
;
Modal Trigger Modal Trigger Modal Trigger Modal Trigger Modal Trigger
Modal Trigger Modal Trigger Modal Trigger