Shipping Returns Made Easy

Returns must be initiated within 90 days of shipment.

Sportsman’s Guide® branded merchandise (Guide Gear, HQ ISSUE, CASTLECREEK, HuntRite, Bolderton) have a Lifetime Guarantee against defects in material and workmanship. The lifetime guarantee is defined as the life of the product under normal wear and tear.

Free Return shipping on Sportsman’s Guide® branded merchandise (Guide Gear, HQ ISSUE, CASTLECREEK, HuntRite, Bolderton) and on all clothing & footwear eligible for return. This does not cover any item for ordinary wear and tear, damage caused by accident, improper care or use, or the natural breakdown of colors or materials over extended time and use.

Sportsman’s Guide® does not accept returns on Ammunition, Firearms, Food, Tree Stands, Black Powder Guns, Primers, Electric Utility Vehicles, Electric Bikes and Explosive Targets. In addition, we do not accept returns on customized or personalized items, gas, diesel or kerosene items that have been fueled or oiled, and items that store fuel that have been used.

Perishable items are not returnable unless damaged or defective upon delivery, Contact Us for details.

Items with customization or personalization cannot be returned unless they are damaged, defective, or incorrect due to Sportsman’s Guide® error, Contact Us for details.

After gas or diesel-powered products have been oiled or fueled, all manufacturer warranties are in effect and you must work with the manufacturer to obtain warranty service.

Once opened, Body Armor containing soft armor or armor plates, Flare Guns and ATN-branded merchandise cannot be returned. All manufacturer warranties are in effect and must be returned to the manufacturer for warranty service. Warranty information is provided in the instruction manual with your product.

All Electronics, Marine Electronics, Trolling Motors, Crossbows, Compound Bows, Night Vision and Thermal Optics must be non-modified, in original packaging, and include all manuals, parts and accessories for returns to be accepted.

Gift Cards and e-gift cards may not be returned. Gift cards are also not redeemable for cash, except where required by law.

If you receive a DEFECTIVE item please go through returns made easy online.

If you receive INCORRECT, DAMAGED OR MISSING items, please Contact Us.

Our Satisfaction Guarantee/Return Policy does not cover any item for ordinary wear and tear, damage caused by accident, natural disaster, improper care or use, or the natural breakdown of colors or materials over extended time and use.

Any returns received that do not qualify for our Satisfaction Guarantee/Return Policy will be returned to the customer at their expense. When possible, the expense will be charged to the credit card on file for the purchase. This includes items that are non-returnable, damaged, mis-used or not purchased from Sportsman’s Guide®.

We do not accept packages that are shipped COD or freight collect.

We do not provide an exchange option. Simply place a new order for the desired merchandise. Since items tend to sell out quickly; we recommend immediately placing an order for the replacement merchandise.

Flat-rate shipping labels are available to eligible U.S. customers online or through Customer Service. Flat-rate shipping label fees will be deducted from your merchandise credit/refund.

Shipping labels, besides the courtesy label attached to your invoice, are emailed and will need to be printed by the customer.

Oversized / heavy items may require additional return shipping, you will be notified during the return process online.

Packages refused by customers will be refunded for merchandise total only, shipping and handling charges for both the delivery and return shipping are non-refundable.

Refunds and merchandise credits are for returned merchandise total only, shipping and handling charges are non-refundable. If a coupon was used on the order, you’ll receive a refund/credit, minus the coupon value.

Sportsman’s Guide® reserves the right to limit or decline returns.

Commercial Accounts have a 30-day return policy.

For Canadian order return information please click here.